Every DuraPlaq product is developed and designed with durability and ease of care as one of our core objectives. All products are primarily designed for indoor use, ideal in low to moderate humidity. To maintain your product’s longevity, it is not recommended to display artwork in prolonged, direct sunlight, or store in environments over 150 degrees Fahrenheit.
Ammonia-free glass cleaner and a clean cloth are recommended for the general cleaning of a DuraPlaq products. For best results: spray glass cleaner on a clean, soft cloth (prevent over-spraying and streaking on the surface), and wipe-down the piece with gentle, circular motions. Do not use ammonia or acetone-based cleaning products as these chemicals dramatically reduce the longevity and durability of our protective finish.
Due to the made to order nature of the products, returns are not accepted. However, replacements can be produced in the event that damage during shipping occurs.
We offer free shipping to contiguous US on all products, via typically UPS or FedEx. Let us know right away if there is an issue with the shipping or a piece or if a piece arrives damaged.
Email us at service@seattletimesshop.com or reach out to us on our Contact page.